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• Login to the Account page from http://account.terra.net.lb which can be also accessed from our main page www.terra.net.lb

• Enter your username and password to gain access.

Login to your Account page (See question number 1 for instructions).

• Click on Register New E-mail from the menu.

• Login to your Account page (See question number1 for instructions).
• Click on Connection History from the menu.

The information that appears in your account can only be changed by contacting Customer Care Department at 1293.

If you know your current password, all you have to do is:
• Login to your Account page (See question number1 for instructions).
• Click on Password change to choose a new login or e-mail password.  

  If you forgot your password, please contact Customer care at 1293 for password reset procedure.

  You can buy refill cards either from our authorized resellers or online using your Credit Card.

After buying the card, click on the refill page which can be also accessed from our main page www.terra.net.lb to apply your refill 

Yes. Automatic bank withdrawal (Tawteen) is also available. For more information call us on 1293.

Only for DSL which should be renewed at the end of the month. Other services expire after 30 days from activation date.

You would lose your e-mail account if you don’t renew your account for 3 consecutive months.

Please refer to https://terranet.odoo.com/adsl for the up to day prices and packages. 

Please refer to https://terranet.odoo.com/fiber for the up to day prices and packages. 

When referring a friend  you get 1 Month Free subscription on your existing DSL plan .

kindly refer to our website https://terranet.odoo.com/adsl  to submit the requests before the end of the month in order to be able to proceed with your request at the beginning of the next month.

Please download our Mobile application , or you can go to Terranet Website https://account.terra.net.lb/MyAccount/Login.aspx

Click on Create a new account and submit your personal info in order to register

Once registered, you will receive a verification code by SMS, please enter it and click on verify

Enter an account name and your account credentials then click on Add account

Click on check usage.

The quota of is not cumulative, and the remaining GBs will be lost at the end of the month.

 VDSL service is faster than ADSL and only users who are near the Central offices may benefit from the service.